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We take a human-centered, agile approach to create solutions with purpose.

Here’s how we work. We combine human-centered design with agile methods. We work in two-week sprints that are planned in collaboration with you. We speed a solution through a process of insight > strategy > action.

Want to know more? Take a tour through our process.

  • 01 Insight

    Insight

    We start by understanding the current state and framing the challenge. We conduct primary and secondary research to inform smart strategy. We facilitate a codesign process with your core team, stakeholders and users. We rough out initial thinking and iterate on that concept with input.

  • 02 Strategy

    Strategy

    We outline the structure of a program and position it for success. We determine precisely where and how technology supports the program. We define the processes and functions to implement the program well. We develop a communications strategy to support launch and roll-out.

  • 03 Action

    Action

    We map out a plan to implement the program. We recommend the resources needed to launch and sustain the program. We often sign on as part of a launch team to support the roll-out phase. We facilitate evaluation to ensure continuous improvement.

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